At ToyLush, we understand the importance of delivering your carefully curated collectibles with the same precision and care that goes into crafting them. Our shipping process is designed to ensure your limited-edition items arrive in pristine condition, ready to elevate your collection. All orders are processed within 1-2 business days, with meticulous packaging to protect delicate details and premium materials during transit.
Whether you're adding a numbered release to your display or securing an exclusive drop, our logistics team handles each shipment with museum-grade standards. We partner with trusted carriers to balance speed and reliability, ensuring your investment retains its long-term value from our warehouse to your doorstep.
Processing times may vary slightly depending on order volume and item availability, but most shipments follow this general timeline:
During peak seasons or for custom pieces requiring special preparation, we'll notify you via email if additional processing time is needed. Transit times are estimates and may be affected by carrier delays or regional circumstances beyond our control.
We offer tiered shipping options to accommodate different budgets and delivery needs:
Shipping costs are calculated automatically at checkout based on your cart total. Note that some oversized or exceptionally fragile collectibles may require supplemental handling fees, which will be clearly displayed before payment.
We currently ship to most countries across North America, Europe, and select Asian territories. At checkout, our system will verify whether we can deliver to your location. Some restrictions apply to:
If your country isn't listed during checkout, please contact [email protected] for potential special arrangements.
Once your order ships, you'll receive a confirmation email containing:
Track your package anytime through our "Order Status" portal or the carrier's website. Most international shipments update their location scans every 24-48 hours during transit. If tracking appears delayed, allow 2 business days for system synchronization before contacting us.
While we carefully vet our logistics partners, occasional delays may occur due to weather, customs inspections, or carrier backlog. If your package hasn't arrived within 5 business days of the estimated delivery date:
We'll initiate a carrier investigation and keep you informed throughout the process. For lost shipments confirmed by the carrier, we'll replace your items (subject to availability) or provide store credit for discontinued pieces.
International customers are responsible for:
These fees are separate from your order total and are determined by your government's trade policies. We declare all items at actual purchase value and cannot mark shipments as "gifts" to avoid fees. For estimated duty costs, consult your local customs office before ordering.
Tip: Some collectors factor in potential duties when budgeting for high-value pieces - consider this when planning your acquisition strategy.
